Important Order Info

PRE-ORDER INFO:

- For pre-order items, production of products will take place AFTER pre-orders close. Please allow 6-10 weeks for production, as well as 1-2 weeks for your order to process and ship out!

- For orders with *only* ready-to-ship items, please allow 1-2 week for order to process and fulfill! 

- Make sure your address is correct. If your address changes, we are able to make adjustments only before order processing.

SHIPPING:

- Free shipping on domestic orders over $120, international orders over $175.

- Tracking info will be sent as soon as available. You must include an email with your order to receive your tracking info.

- Please allow increased time for international orders.

- We are not responsible for your order once it is shipped out. If you experience an issue with the postal service, contact us with your order number and we will do our best to help!

- Please make sure to check your tracking number updates on the postal service website, it is more accurate than the Shopify shop page. 

- For international orders, please be extra diligent with your tracking updates in case of delays due to customs, post office holds, or other unforeseen issues. 

RETURNS:

We are not accepting returns at this time, so it is important to check all sizing guides. Thank you for your understanding. For issues with your order, please find contact info below. 

SUPPORT:

For order inquiries or any other questions, please DM or email us at support@inadream.co